Phone supportīefore even making my calls to MSI, I grew frustrated with the company's technical support hours, which are Monday through Friday, 5:00 a.m. I was sent a link to the new Microsoft Edge browser, which was useful. EST, but as aforementioned, this was due to the three-day weekend. EST, I pretended to be a technologically obtuse elderly woman who just so happened to know how to use direct messaging on Twitter I asked MSI how to download the new Microsoft Edge browser on my computer. Dedicated to technical support questions, it's a lovely option for customers who despise talking on the phone. MSI does have a strong presence on social media (i.e., Facebook, Reddit and Twitter), but it has carved out a space for tech support only on Twitter. But six minutes later, an MSI agent sent me the forgotten PDF - a wonderful, exhaustive guide on how to connect Dragon Center with one's mobile app - that I had been waiting for since Feb. The responding message said, "Kindly check your email for the step-by-step guide pdf file sent to you." I was confused at first, because I didn't see an email from MSI with the aforementioned PDF. ![]() It took three days because MSI tech agents are not available on weekends nor bank holidays, so with Saturday, Sunday and Presidents Day, there was some delay. I didn't receive a reply until 10:28 a.m. ![]() I went back to the online form, and instead of clicking "technical support related" for the question type, I clicked on "customer service related." Fortunately, doing this did not cause the page to refresh into an error message, and I completed the form by asking about how to change the fan speed. It would have been nice if MSI could have informed users - from the outset - that notebooks are not qualified for the online technical support request form. ![]() ![]() Suddenly, the page refreshed into an error message telling me the technical support online form is reserved for "motherboard, VGA card, barbone(?), and monitor inquiries only." I was immediately frustrated at the time wasted. I clicked on Notebook in the drop-down menu and selected "technical support related" when asked about my question type. From there, I was asked to choose the MSI product I needed help with.
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